Returns & Refunds

Return Policy

At Custom Jackets UK, customer satisfaction is our top priority. That’s why we offer a no-quibble 30-day return policy, so you can shop with confidence.

If you're not completely satisfied with your purchase, you can return your item to us for a full refund or exchange, whether for a similar product or something entirely different.

Standard Returns & Exchanges

  • You may return a product within 30 days of delivery.

  • Items must be returned in the same condition you received them—unworn, unused, and in their original packaging, with all tags attached.

  • Please retain your receipt or proof of purchase for a smooth return process.

  • Once we receive your return, we aim to process your refund within 48 to 72 hours.

  • Refunds typically take 3–4 business days to appear in your original payment method, depending on your bank or provider.

Important Information on Special Sizes & Custom Orders

Please note the following items are non-refundable and non-exchangeable:

  • Women’s sizes 22 and 24

  • Men’s sizes 4XL and 5XL

  • Customized leather jackets or bespoke leather items

These products are made to order and crafted specifically for you, which is why they fall outside our standard return policy.

Faulty or Incorrect Items

If you receive a product that is faulty, damaged, or not what you ordered, please contact our customer support team immediately.
We will provide a free return shipping label so you can send the item back to us at no cost, and we'll resolve the issue promptly with a replacement or refund.

International Returns

  • For orders delivered outside the UK, the buyer is responsible for the return shipping costs.

  • Refunds for international orders will be issued excluding the original delivery charge, unless the item is faulty or incorrect.

  • Please clearly mark all return packages as “Returned Goods” on the outer packaging and customs declaration forms to avoid unnecessary import duties, VAT, or handling fees.
    Failure to do so may result in deductions from your refund amount.

If you have any questions or need assistance with your return or exchange, our customer care team is here to help. We aim to make your shopping experience with Custom Jackets UK as smooth and enjoyable as possible.