Terms and Conditions
We guarantee that you’ll be satisfied with www.customjackets.co.uk ! This website (secured eCommerce site) is run by a small and dedicated team who have spent a lot of time creating the kind of company that we’d like to deal with if we were you. You have our absolute commitment that you’ll be satisfied with us.
If you’re not, let us know and we’ll sort it out!
We guarantee to dispatch your order when we say we will.
We guarantee to sort out any problem with your order. Just contact us if you have any problems with an order and we’ll tell you exactly what steps we’re going to take to rectify the problem. We guarantee that we won’t pass your email details on to anyone else. All your details are treated as strictly confidential. We’re internet users, too, and we know how annoying unsolicited email can be. We wouldn’t risk annoying you by being the cause of it.
If you order between Mondays to Friday we’ll dispatch the order same day and you’ll receive within 3-7 working days depending on your shipping location.
www.customjackets.co.uk is constantly updated to keep pace with changes in our stock but demand is high and we occasionally run out of popular items. If we have run out of stock and can’t dispatch your order the next working day, we’ll email or phone you with a revised dispatch date. You can then either accept the revised delivery date or cancel the order, as you wish. This means that these goods will normally be dispatched within 2-3 working days of ordering. If dispatch is going to be longer than 5 working days, we’ll contact you with a revised date which you can either accept or cancel the order, as you wish.
We are currently offering free postage to all UK destinations and rock bottom shipping cost to all over the world by teaming up with DHL Worldwide.
Returns, Replacement & Refunds
If you are not satisfied with the goods, they can be replaced, or alternatively, a full money refund, provided it is returned within (14 days UK) or (30 days EU & Overseas) from receipt of the goods, UNWORN (except for trying on purposes of course). Please email us before you return the goods, telling us that you are returning the goods and why. NOTE: Jackets that are personalized with insignia, or that have had any form of customized sizing are non-returnable.
While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Currently, dispatch time is approximately 2/5 days. However, this can change on a day to day basis, depending on how busy we are. Please feel free to email to check on this. Once you have placed an order, an order acknowledgement will be emailed to you with an expected date of dispatch for your order.
UK: Your order will be sent by DHL or Royal Mail Signed for Service.
EU: Your order will be sent by DHL Euro Plus. Transit time will vary depending on which country you are located in, but an average time to be allowed is 2 – 4 days. The package will require a signature at delivery.
Outside EU: Your order will be sent by DHL Worldwide Air Mail. Transit time will vary depending on which country you are located in, but an average time to be allowed is 5 – 10 days. You should be aware that delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties – these charges are not refundable on returns.
The price shown for the goods excludes postage and packing. The charges for postage and packing are shown in the Checkout once you have entered the country and method of delivery, but before you are asked to confirm the order.
Returns: Replacement & Refund. If you are not satisfied with the goods, they can be replaced, or alternatively, a full money refund, provided it is returned within (14 days UK) or (30 days EU & Overseas) from receipts of the goods, UNWORN (except for trying on purposes of course). Please email us before you return the goods, telling us that you are returning the goods and why.
NOTE: Jackets that are personalised with insignia, or that have had any form of customised sizing, are non-returnable
IMPORTANT: Outside EU customers
When returning goods, please make sure you state on the customs declaration that the goods are ‘being returned to the manufacturer for replacement / refund.
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
None of the above Terms and Conditions affects your statutory consumer rights.
If you have any queries, please don’t hesitate to contact us, we will be pleased to help you